Best Crowne Plaza – Sets the Golden Standard of Crowne Plaza Hotel!

Definetely deserves more love and popularity. Excellent value for money.

I knew it was the best decision for a workcation long stay at Crowne Plaza Vinh Yen. New property, aesthetic – clean & modern interior, oversized rooms and suites. Amazing, if not stellar service!!!!

Throughout my 3 weeks stay, every single day, I cant help but admire how amazing this property is, it’s simply stunning and comfortable. Perfect for short to long stays. considering the rate, everything we get as a guest, is really beyond what we pay for.

Service :
From Pre-Arrival communication, Ms My, the executive lounge manager, was anticipating my stay, and asked about my estimated arrival time and preferences. And responded in such a friendly, natural, not robotic and professional way. Which made me feel that I will be well taken care of.

When I arrived at the lobby, the Chief Concierge ( I didnt get his name, but I assume he was the most senior one ) I will never forget his genuine smile and bright eyes when he saw me arrive, he addressed me by name and escort me to the executive lounge. All my luggages settled, I have nothing to worry about!

When I arrived at the 22nd Floor, Executive Lounge, I was welcomed by Ms My, The duty manager & Exec.Lounge manager, and every single club attendant. They were there anticipating my arrival, and welcomed me with the brightest smiles, everyone was there during my check in process. It was done very comfortably, relax in the sofa, while they serve me my choice of drink. Ms My, shared about the hotel facilities and more information about Vinh Yen City, as well as Hanoi. She then escort me to my Suite and explained all the beautiful features, with every single pre arrival requests accomodated. Everything was perfect! All my packages that arrived before me was neatly placed in my Suite!

My 1 bedroom suite was spacious, clean, aesthetic, comfortable, with 2 smart TVs and 2 bathrooms. I cant ask for more.

Ms My shared her whatsapp number so that she can better assist me any time during my stay. She responded to every request within seconds, if not minutes! Even when shes off duty! Her dedication to work and guest satisfaction is truly hard to beat. She helped me coordinate with the airline to retrieve my left luggages as soon as possible. No request seems too big, she never take ‘no’ as an answer, she will do whatever she can. I arrived at the hotel without check in luggages because it was left in singapore due to airlines’ fault. I have several essentials which I asked the hotel to purchase. Ms My, insist on personally shopping the list of items herself! I was bloody worried as she was 7 months pregnant! Still so active and passionate, I’m so touched. I have several requests during the stay, in regards to my car charter, packages, business services – and it was all handled very efficiently, and professionally. I feel as if Ms My is always at my disposal, anytime i needed support. I remember how she asked kitchen to prepare ginger honey tea for me, when she knew I had sore throat. And she even told all club team to take care of me and continuosly arrange kitchen to prep it for me. And yes, every single day, every staff who interacted with me, asked me about how I’m feeling. I feel truly at home and very valued! One day, I asked a club staff to make a reservation at hotel’s nail lounge, which is not opened yet, somehow Ms My knew about my interest in doing my nails, she offered to ACCOMPANY me to a trusted nail salon, as she knows as a female solo traveller, I dont feel comfortable going out alone. She then arranged taxi and accompany me to the salon during her day off! Yes her day off. I cant thank her enough for her love, care and support. Which is BEYOND her job desk. She dont have to, but she always WANT TO, deliver, go above and beyond! She also always kept me updated with everything going on in the hotel, like F&B offerings. It’s amazing that she is also fluent in Chinese & Korean, she is SUPER!

Service at Club Lounge is amazing. Each and every single attendant is truly sincere and genuine. They speak fluent english and recognise your preferences in a flash.

Ms Quyen, is the most professional, efficient, intelligent and knowledgeable staff I encoutered during my stay. Her attention to details and high initiative is her greatest strength. I had a great time chatting with her about hospitality and Vietnam in general. I’m always in awe with her care and thoughtfulness. Also Such a pleasant person to talk with.

Ms Tam, is the sweetest and brightest one here. Everytime she sees me, she smiles so bright and big, her eyes sparkle. Her enthusiasm is hard to beat.

Ms Ngoc Nhu – her willingness to learn is truly admirable. I’m so glad to know her and to have conversed with her many times. She’s truly genuine and has a big potential. She speaks very fluent english and is always all smiles.

Ms Quynh – is very friendly and professional, she’s the one who did my check in formalities, very efficient and knowledgeable and everything is done effortlessly!

The hotel driver is also very thoughtful and kind! He replied my message within seconds and waited for me in a recognisable store in the mall, worried that i might not be sure of the lobby directions, he even took a video of directions to the lobby. When he saw me, he immediately run and helped me carry all my shopping bags!! He always replied my messages in english!

To everyone at Hop Kitchen and Bar – thank you for always welcoming me with a smile, addressing me by name and learned about my drink preferences! Theyre so sweet and genuine! I cant forget how one of the sweet attendant prepared takeaway capuccino for me as a second serving!

Housekeeping team was so friendly, and I was so satisfied with all the cleaning throughout my 3 weeks stay. They are so thoughtful and considerate, they learned about my preferences.

A day before my departure, Ms My came to the hotel during her day off and along with club lounge team prepared a sweet surprise for me. A gigantic flower bouquet! Hand written card and a Crowne Plaza Bear, along with my favourite Cake – passionfruit cheesecake. I was so touched. ♥️ and So grateful to have met and know every single one of them.

What a sweet 3 weeks stay. Everything was anticipated, and I was always well looked after. ♥️ All of you made it difficult for me to leave this peaceful and warm city. 🫶🏻🥹

I will never forget every act of kindness, initiative, and care from all of you,
I will cherish it all. Until next time. 🤍